Nine Casino privacy information

At ninecasinospins.co.uk, this page explains Nine Casino's handling of player information. The account processing described below belongs to Nine Casino. Questions about the content published at ninecasinospins.co.uk can be sent through the contacts page.

Information collected

Nine Casino collects registration and contact details, identity documents, address evidence and financial information. It also records account activity, browsing behaviour and information provided during support conversations. Calls may be recorded for service checks, training, regulatory purposes or fraud prevention. Responsible gambling disclosures can include sensitive health information.

Purposes and sharing

Nine Casino uses player information to operate accounts, process transactions, answer enquiries and carry out verification. Other purposes include fraud prevention, affordability checks, service improvement and personalised marketing. Its stated processing grounds include contractual necessity, legal duties, legitimate interests and consent, depending on the activity.

Information may be shared with payment, technology and verification providers, auditors, regulators or parties involved in legal claims. Business transfers can also involve customer information. Nine Casino describes additional conditions for sensitive data and uses confidentiality requirements and security controls to protect information.

Retention and choices

Nine Casino retains personal information during the customer relationship and states a five-year retention period after services are no longer used. This means an account closure does not automatically erase the associated records.

Subject to applicable conditions, players can request access, correction, deletion, restricted processing or portability. They can also object to processing, withdraw consent and raise concerns about automated decisions. Mandatory retention requirements can limit deletion requests.

Nine Casino directs these requests to its data protection officer and states a response period of one month. Complex or numerous requests may take an additional month, with prior notice. Privacy complaints can also be raised with the relevant national data protection regulator.

Marketing preferences

Nine Casino allows players to unsubscribe from promotional messages and request changes to personalisation. Essential communications about an account, its balance or service operation may continue after a marketing opt-out. Accurate account information remains the player's responsibility.